Gowns may be purchased as either:
Made-to-measure: a new or existing design is sketched for you and alterations to fit the gown are included in the price. Additions such as sashes and desired embellishments cost extra.
Off-the-rack: the gown is offered for sale in its current condition. Any alterations or additions to the gown are extra.
Payment for your gown may be made in instalments. 50% deposit of the gown price is required to secure your order. The balance must be fully paid by the final fitting of the dress. Only credit card or cash payment are accepted for final payment. Payment of deposit means you accept these terms and conditions. Gown orders will only commence production after initial deposit has been accepted.
As soon as your 50% deposit is paid, we place orders for materials or begin the production process. We are obliged by our suppliers and contractors to honour those orders. For this reason, your deposits are forfeited if you decide to cancel your order at any time.
In the case of off the rack sales, the deposit is also forfeited as we have either cleaned your gown or have removed it from purchase, therefore losing a potential sale. Administrative work is also incurred and is covered by the deposit.
All endeavours will be made to provide documentation of orders and confirmation promptly.
We prefer gown orders to be placed no later than 6 months before the wedding date. Please note that if you place your order within 2 months of your wedding date, you may incur a 10% rush surcharge and you risk the possibility of certain materials being out of stock.
Consultations and fittings
Consultations and fittings are 45 minutes in length. Four sessions are complementary upon the order of a gown.
Our boutique is open to the public during usual trading hours. This means there may be others browsing in the shop during a fitting. We try to build and maintain meetings with your preferred and/or the most appropriate team member, to make the creation of your gown a smooth experience. Please come to your fittings with your bridal underwear and shoes. We need to have correct foundations and an accurate measure of height to design accurately. We suggest no makeup or tanning creams as this may stain your dress before the wedding.
Only use professional dry cleaners specializing in bridal gowns. Some garments are made of various materials, each of which require different requirements for care. Please use bridal professional dry cleaners only.
We will take your measurements at the time of order. We cannot be responsible should your body measurements fluctuate after the initial measurements are taken. Whilst every effort will be made to adjust the garment, no guarantees are made for perfect fit. We will not be responsible if our suppliers do not deliver fabric / materials on time. Every effort will be made to supply a suitable replacement in this unlikely event.
Made to order gowns and dresses may vary slightly from the original sample in colour and/or shading due to the variations in dye lots, and availability of material.
A garment left on our premises in storage after completion of sale is left at the customer’s own risk.
Garments must be collected within a maximum of 6 months from date of order unless otherwise arranged. Uncollected gowns will be returned to stock and resold. Deposits are forfeited if orders are not collected. We do not take any responsibility for a garment once it has left our possession.
Terms and conditions may be changed without notice.
Regalia Bridal Designs by Rayner Lee is committed to providing the highest satisfaction of the customers in completing your order and providing you with the desired gown for each wedding. If you are unsatisfied with any part of your experience, please let us know and we will do our best to reach an outcome you are satisfied with.